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Anywhere Managed Services
Why us?
Service Model
Supported Technologies
Why us?
Why Use Anywhere Managed Services with Cloud HM?
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Expert & Stable
Experts to help manage your infrastructure, network, OS and application. Simplify management and save time.
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No More Burden
Reduce IT burden giving you time to focus on your business.
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Save Operation Cost
On demand experts to help you save operational cost.
Service Model
Service Model
Operating System
windowscentOSlinux
Service SupportBasicAdvancedEnterprise
Service Support Hours
Mon – Fri
(9:00 - 18:00) NBD
24x724x7
Technical Inquiry Response
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Incident Management/Service Request Ticket per Year including :122020
  • Backup and Restore on Operating System level
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  • Resource Management on Operating System Level*
    • Additional Computing Resources
    • Customize HDD Size
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  • Quarterly Preventive Maintenance on Operating System Level
    • File System
    • Scan Disk
    • Clean Temp File
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  • Monthly Report
    • Compute Resource Utilization
    • Compute Resource Availability
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    Operating System Patching (Software Maintenance is Valid)*-2 Times/Year2 Times/Year
    Vulnerability Scan & Standard Report--1 Time/Year
    Support OS type
    • Microsoft Windows (with valid Microsoft support)
    • CentOS Linux
    • Ubuntu Linux
    * Customer must approve update request before Cloud HM performs update
    Out of Scope
    • Version / edition upgrades
    • Data completion and verification
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    Support & Administration
    24/7 support by expert engineers to troubleshoot your OS, middleware and applications (Windows, Microsoft SQL, Oracle DB, Docker, Load Balancer, Kubernetes, Linux, Microsoft AD, Exchange, File Share, IIS).
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    Monitoring
    Monitor your infrastructure, OS, Middleware and Application real-time 24x7. Receive alerts & notifications via email, SMS and phone calls. Single dashboard that can be used to visualize the health of your system.
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    Patching & Hardening
    Design, consult, plan and perform patches and hardening with proper backup and rollback plans for your systems to protect against attacks.
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    Security
    Protect your system with the latest cutting-edge WAF, Endpoint, IPS, DDos, SASE. Perform penetration tests and vulnerability assessment (VA) scans to discover vulnerabilities.
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    Report
    In-depth usage report for OS, middleware and applications that can be used to analyze, plan and adjust resources. It can also be used to comply ISO and IT audits.
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    Log Management
    Store and analyze logs from various sources in accordance to regulations.
    Supported Technologies
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    Service 1st Support
    Best Cloud Support Service
    Only Cloud Provider that Guarantees Service Based on 'Engineer Response Time'
    Critical
    20 mins
    Urgent
    1 hr
    Important
    8 hrs
    Your system comes first. We guarantee our support service level agreement based on 'Engineer Response time'. Whenever you need help, you can reach our engineers 24 x 7 via email, LINE or phone.
    Get valuable advice for your Multi Cloud journey.
    We're the Multi Cloud experts that are on your side
    - helping you to use the Multi Cloud right.
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